E-Business - aligning your business with technology

Koos Koen (1)

e-mails: koos@knowinter.com

(1) Wits Business School, University of the Witwatersrand - Johannesburg Sudáfrica

Abstract

The one-day tutorial will cover the E-Business domains of: Customer Relationship Management, E-Communications and E-Commerce. The main objective of this tutorial is to give participants the opportunity to understand leading edge applications in the field of ``Technology Enabled Relationship Management" (TERM) that will maximize corporate revenue and minimize operational costs. The course will cover the business issues, enabling technologies and implementation methodologies. The following agenda points will be followed:

Keywords:E-Commerce, E-Communications, Strategy, Customer Relationship Management, E-Business, Customer Interaction Centers

Biografía/Biography

Professor Koos Koen Pr.Eng; B.Sc; B.Eng; FCSSA; MECSA Visiting Professor Graduate School of Business Administration University of the Witwatersrand

ACADEMIC EXPERIENCE Professor Koen represents SA on the Communications Technical Working Group of the International Federation for Information Processing (IFIP) for the last 18 years. This is a research and academic focused body registered under UNESCO. IFIP was involved in publishing many standards in Information Processing and Communications. As member of the technical group he was involved in the development of networking and messaging protocol standards that are today used in modern communications networks such as the Internet. He was also involved in the development of Network Management standards and protocols employed by most networks worldwide. As the SA representative he organized a number of very successful research and state-of-the-art conferences in South Africa. He presented some 40 papers, talks and publications on Data Networking, Telecommunications and Call Centers in South Africa, Australia, Zimbabwe, India, Singapore, Malaysia, Tunisia, and Bulgaria.

BUSINESS CONSULTING Professor Koen consulted to a large number of well-known organizations locally and internationally, focusing on Communications Systems, Customer Relationship Management and e-Business.

AWARDS Professor Koen was selected as Data Communications Personality of the year by the CSSA in 1990. He was awarded a Fellowship by the CSSA for the creation of a world class Data Communications awareness in South Africa. This was achieved by representing South Africa at the International Federation for Information Processing, by organizing international events and by implementing world-class networks in South Africa. He received the Outstanding Service Award from IFIP in September 2001 for his contribution to and involvement with IFIP over the last 18 years.


BibTex 

@INPROCEEDINGS{koen04:1001,
                  AUTHOR       = {Koos Koen},
                  TITLE        = {E-Business - aligning your business with technology},
                  BOOKTITLE    = {30ma Conferencia Latinoamericana de Informática (CLEI2004)},
                  YEAR         = {2004},
                  editor       = {Mauricio Solar and David Fernández-Baca and Ernesto Cuadros-Vargas},
                  pages        = {2--2},
                  address      = {},
                  month        = Sep,
                  organization = {Sociedad Peruana de Computación},
                  note         = {ISBN 9972-9876-2-0},
}

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